CONTACT US

RETURNS

1. You can return most new, undamaged items sold and supplied by www.anunexpectedartist.co.uk within 30 days of delivery for a full refund, if ordered and delivered within the UK. 
2. Please email sales@anunexpectedartist.co.uk to obtain a reference number for your return.  Please email the following before returning an item, your full name, address, order number, a reason for return and state that this is a return package.
3. Returned items need to be sent to: Returns Department, Pendragon Lodge, St George, Conwy, LL22 9BW United Kingdom,
4. Writing our reference number on the front of your parcel.
5. We can only make a refund to the same form of payment originally used for the purchase.

Refunds of shipping:

1. We will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We recommend posting using a trackable service which has the correct amount of insurance cover in case the return goes missing in transit. 
2. You are obliged to pay the return shipping costs if the return is not a result of our fault.
3. When sending products back to us for a refund, please make sure there are no surcharges to the recipient. In our experience, broker service charges apply to the recipients when shipping via Fedex or Royal Mail. Our company does not cover them, which may affect in failed delivery and return of a parcel.

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​At this time we do not accept exchanges.​​​